Data Center Customer Success Stories

Lenovo Customer Reference Database

Merkl IT / Virtual BackOffice

The Need

To respond to increasing competition, Merkl IT decided to enhance its customer service by expanding its offerings, but first needed to cut the time spent by staff on cumbersome administrative tasks.

The Solution

Merkl IT replaced its previous servers with the easy-to-manage Flex Systemâ„¢, allowing staff to spend more time on more productive activities, such as developing new business services.

The Benefit

Halving the time needed to provision new systems helps Merkl IT respond faster to customer requests, raising satisfaction; an 80 percent reduction in cable costs lowers operational expenses.

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German