Merkl IT / Virtual BackOffice
To respond to increasing competition, Merkl IT decided to enhance its customer service by expanding its offerings, but first needed to cut the time spent by staff on cumbersome administrative tasks.
Merkl IT replaced its previous servers with the easy-to-manage Flex System™, allowing staff to spend more time on more productive activities, such as developing new business services.
Halving the time needed to provision new systems helps Merkl IT respond faster to customer requests, raising satisfaction; an 80 percent reduction in cable costs lowers operational expenses.
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